FunnelCake MD
Marketing Made Delicious, Patient Engagement
Made Delightful.
HIPAA-Compliant. AI-Powered. EMR-Integrated.
Questions? We’re here to help! Contact us at [email protected].
Turn Patient Satisfaction Into Your #1 Marketing Asset
Stop relying on word-of-mouth alone. Systematically capture 5-star reviews, boost your Google Ranking, and showcase your clinical excellence to the world.
Turn Patient Satisfaction Into Your #1 Marketing Asset
Stop relying on word-of-mouth alone. Systematically capture 5-star reviews, boost your Google Ranking, and showcase your clinical excellence to the world.
HIPAA Compliant Tools
For Patient Communication
Smart Review Campaigns: Ask Without Asking
Trigger-Based Requests: Automatically dispatch a polite review invitation via text or email exactly 1 hour after an appointment ends, catching the patient when their memory is fresh.
Campaign Throttling: Intelligent logic ensures you never annoy loyal patients by asking for a review too frequently.
Custom Routing: Guide happy patients to the platforms where you need the most help—whether that is boosting your Google Map pack ranking or your Facebook page.
Why It Matters: Happy patients rarely leave reviews unprompted; unhappy ones always do. Automation balances the scales by making it effortless for your satisfied majority to speak up.
AI-Assisted Reputation Defense: Speed equals Trust
One-Click AI Replies: Let our AI read an incoming review and instantly draft a personalized, HIPAA-compliant response for your approval.
Keyword Optimization: Our AI naturally weaves in service-specific keywords (e.g., "Flu Shot" or "Physical Therapy") into your responses to further help your local SEO.
24/7 Monitoring: Receive alerts for new feedback immediately, allowing you to thank fans or de-escalate critics in real-time.
Why It Matters: Google favors businesses that are active. Fast, professional responses signal to search algorithms (and future patients) that your practice is engaged and attentive.
Smart Review Campaigns: Ask Without Asking
Trigger-Based Requests: Automatically dispatch a polite review invitation via text or email exactly 1 hour after an appointment ends, catching the patient when their memory is fresh.
Campaign Throttling: Intelligent logic ensures you never annoy loyal patients by asking for a review too frequently.
Custom Routing: Guide happy patients to the platforms where you need the most help—whether that is boosting your Google Map pack ranking or your Facebook page.
Why It Matters: Happy patients rarely leave reviews unprompted; unhappy ones always do. Automation balances the scales by making it effortless for your satisfied majority to speak up.
Feedback Filtering: The Safety Net
Negative Sentiment Protection: Route patients who rate you 3 stars or below to a private internal feedback form instead of a public review site.
Dispute Resolution: Handle complaints offline and resolve patient concerns privately before they damage your permanent online score.
Fake Review Flagging: Easily identify and manage suspicious activity or spam reviews directly from your dashboard.
Why It Matters: Your reputation takes years to build and minutes to damage. This "gatekeeper" feature gives you a second chance to fix a bad experience before it becomes public record.
AI-Assisted Reputation Defense: Speed equals Trust
One-Click AI Replies: Let our AI read an incoming review and instantly draft a personalized, HIPAA-compliant response for your approval.
Keyword Optimization: Our AI naturally weaves in service-specific keywords (e.g., "Flu Shot" or "Physical Therapy") into your responses to further help your local SEO.
24/7 Monitoring: Receive alerts for new feedback immediately, allowing you to thank fans or de-escalate critics in real-time.
Why It Matters: Google favors businesses that are active. Fast, professional responses signal to search algorithms (and future patients) that your practice is engaged and attentive.
Live Social Proof: Show Off Your Wins
Website Widget: Embed a sleek, automatically updating stream of your latest 5-star reviews directly on your homepage.
Visual Trust Badges: Display your aggregate rating (e.g., "4.9 Stars on Google") prominently to reassure prospective patients instantly.
Conversion Boosting: Visitors are 270% more likely to book an appointment when they see recent, verified testimonials next to your "Book Now" button.
Why It Matters: You can tell patients how great you are, or you can let your patients do it for you. Visual social proof is the psychological nudge hesitant leads need to choose you over a competitor.
Feedback Filtering: The Safety Net
Negative Sentiment Protection: Route patients who rate you 3 stars or below to a private internal feedback form instead of a public review site.
Dispute Resolution: Handle complaints offline and resolve patient concerns privately before they damage your permanent online score.
Fake Review Flagging: Easily identify and manage suspicious activity or spam reviews directly from your dashboard.
Why It Matters: Your reputation takes years to build and minutes to damage. This "gatekeeper" feature gives you a second chance to fix a bad experience before it becomes public record.
Live Social Proof: Show Off Your Wins
Website Widget: Embed a sleek, automatically updating stream of your latest 5-star reviews directly on your homepage.
Visual Trust Badges: Display your aggregate rating (e.g., "4.9 Stars on Google") prominently to reassure prospective patients instantly.
Conversion Boosting: Visitors are 270% more likely to book an appointment when they see recent, verified testimonials next to your "Book Now" button.
Why It Matters: You can tell patients how great you are, or you can let your patients do it for you. Visual social proof is the psychological nudge hesitant leads need to choose you over a competitor.
Reputation Suite Pricing
Our Reputation features are available as a flat-rate add-on. For $97/month, you receive unlimited access to Smart Review Campaigns, The AI Response Assistant, and the Website Widget.
Why It’s Worth It
Marketing agencies charge upwards of $500/month just to monitor your local listings. Funnel Cake MD gives you superior tools for a fraction of the cost. Moving up just one spot in Google Search results can bring in dozens of new patients a year.
Reputation Suite Pricing
Our Reputation features are available as a flat-rate add-on. For $97/month, you receive unlimited access to Smart Review Campaigns, The AI Response Assistant, and the Website Widget.
Why It’s Worth It
Marketing agencies charge upwards of $500/month just to monitor your local listings. Funnel Cake MD gives you superior tools for a fraction of the cost. Moving up just one spot in Google Search results can bring in dozens of new patients a year.
Own Your Digital Front Door
In the modern era, patients don't just walk into your lobby; they Google you first. Your star rating is your digital front door, and if it isn't pristine, many patients will keep walking. Elevate your online presence try it for free for 14 days. Start generating trust on autopilot and watch your practice climb the search rankings.
Zero Risk, Total Impact
The cost of just one missed appointment or a single lost lead far outweighs the investment in Funnel Cake MD. We are so confident our system will pay for itself that we want you to try it for free for 14 days. By centralizing your messages and automating your follow-ups, you aren’t just saving time—you’re building a more reliable, professional practice that patients trust. Start your trial today to achieve 60% faster response times and give your front desk the "superpowers" they need to deliver exceptional care.
Own Your Digital Front Door
In the modern era, patients don't just walk into your lobby; they Google you first. Your star rating is your digital front door, and if it isn't pristine, many patients will keep walking. Elevate your online presence try it for free for 14 days. Start generating trust on autopilot and watch your practice climb the search rankings.
Frequently Asked Questions
What is the soft phone and SMS feature, and how can it benefit my practice?
The soft phone and SMS feature allows you to make and receive calls, send text messages, and manage patient communication all from one HIPAA-compliant platform. It’s flexible, accessible across devices, and customizable to fit your practice’s needs. This ensures you stay connected with patients anytime, anywhere.
Can I use this system on my existing devices?
Yes! The soft phone and SMS feature works on desktops, tablets, and smartphones. No additional hardware is required, making it convenient and cost-effective for you and your team.
Can I add multiple phone numbers to my account?
Absolutely! You can add as many phone numbers as your practice needs. Use different numbers for departments, providers, or specific campaigns to keep everything organized.
Does the system allow call forwarding?
Yes, you can forward calls to a hard line, another team member, or even an external number. This ensures no patient call goes unanswered, even when your team is busy or after hours
Can my team members share access to the phone system?
Definitely! Your team can access and manage calls and SMS collaboratively in real time. Assign calls or messages to specific staff members and track communication to maintain accountability and ensure timely responses.
How does pricing work for the phone and SMS system?
When you sign up, you’ll receive a $10 credit to get started. This credit can be used toward call minutes and SMS messaging.
• Additional minutes and SMS messages come at a nominal cost, so you only pay for what you use.
• You’ll always have complete visibility into your usage through the platform’s dashboard.
How much do additional minutes and SMS messages cost?
Additional minutes and SMS messages are affordably priced:
• Call Minutes: Making Calls - $0.042 per minute, Receiving Calls - $0.0255 per minute
• SMS Messages: SMS - $0.0237 per SMS Segment
Are automated responses and AI features included in this system?
Yes! The basic phone and SMS system includes automated responders for common inquiries, while AI-driven capabilities can be added on an upgraded plan. With AI, you can handle more complex requests, route calls seamlessly, and send personalized follow-ups—all to ensure every patient receives a quick, professional response.
Is this system HIPAA-compliant?
Yes, 100%! The platform is fully HIPAA-compliant, ensuring
that all patient communication is secure and meets healthcare privacy regulations.
How do I monitor my call and SMS usage?
You’ll have access to a detailed dashboard where you can track your usage, costs, and activity in real time. This transparency helps you stay on top of your communication expenses and optimize your practice’s workflow.
How do I get started?
Getting started is easy!
1) Purchase the Foundational Layer Cake Plan for $97.
2) Complete the onboarding process, where we’ll help you set up your phone numbers and preferences.
3) Begin making calls, sending SMS messages, and experience seamless patient communication.
What happens if I run out of credit?
You don’t need to add more funds manually. If your usage exceeds your $10 credit, you’ll simply be billed for any additional amount at our transparent, nominal rates—ensuring uninterrupted communication without surprises.
Can I integrate this system with my existing EMR?
Yes, our upgraded plans offer seamless EMR integration, syncing patient data for efficient, streamlined communication. Please note that EMR integration is not included in the Foundational Layer Cake Plan.
What support is available if I need help?
Our support team is here to guide you every step of the way. We offer training videos, detailed articles, chat support, and live Zoom sessions—whether you’re setting up the system, troubleshooting, or optimizing your workflow, we’ve got you covered.
Frequently Asked Questions
What is the soft phone and SMS feature, and how can it benefit my practice?
The soft phone and SMS feature allows you to make and receive calls, send text messages, and manage patient communication all from one HIPAA-compliant platform. It’s flexible, accessible across devices, and customizable to fit your practice’s needs. This ensures you stay connected with patients anytime, anywhere.
Can I use this system on my existing devices?
Yes! The soft phone and SMS feature works on desktops, tablets, and smartphones. No additional hardware is required, making it convenient and cost-effective for you and your team.
Can I add multiple phone numbers to my account?
Absolutely! You can add as many phone numbers as your practice needs. Use different numbers for departments, providers, or specific campaigns to keep everything organized.
Does the system allow call forwarding?
Yes, you can forward calls to a hard line, another team member, or even an external number. This ensures no patient call goes unanswered, even when your team is busy or after hours
Can my team members share access to the phone system?
Definitely! Your team can access and manage calls and SMS collaboratively in real time. Assign calls or messages to specific staff members and track communication to maintain accountability and ensure timely responses.
How does pricing work for the phone and SMS system?
When you sign up, you’ll receive a $10 credit to get started. This credit can be used toward call minutes and SMS messaging.
• Additional minutes and SMS messages come at a nominal cost, so you only pay for what you use.
• You’ll always have complete visibility into your usage through the platform’s dashboard.
How much do additional minutes and SMS messages cost?
Additional minutes and SMS messages are affordably priced:
• Call Minutes: Making Calls - $0.042 per minute, Receiving Calls - $0.0255 per minute
• SMS Messages: SMS - $0.0237 per SMS Segment
Are automated responses and AI features included in this system?
Yes! The basic phone and SMS system includes automated responders for common inquiries, while AI-driven capabilities can be added on an upgraded plan. With AI, you can handle more complex requests, route calls seamlessly, and send personalized follow-ups—all to ensure every patient receives a quick, professional response.
Is this system HIPAA-compliant?
Yes, 100%! The platform is fully HIPAA-compliant, ensuring
that all patient communication is secure and meets healthcare privacy regulations.
How do I monitor my call and SMS usage?
You’ll have access to a detailed dashboard where you can track your usage, costs, and activity in real time. This transparency helps you stay on top of your communication expenses and optimize your practice’s workflow.
How do I get started?
Getting started is easy!
1) Purchase the Foundational Layer Cake Plan for $97.
2) Complete the onboarding process, where we’ll help you set up your phone numbers and preferences.
3) Begin making calls, sending SMS messages, and experience seamless patient communication.
What happens if I run out of credit?
You don’t need to add more funds manually. If your usage exceeds your $10 credit, you’ll simply be billed for any additional amount at our transparent, nominal rates—ensuring uninterrupted communication without surprises.
Can I integrate this system with my existing EMR?
Yes, our upgraded plans offer seamless EMR integration, syncing patient data for efficient, streamlined communication. Please note that EMR integration is not included in the Foundational Layer Cake Plan.
What support is available if I need help?
Our support team is here to guide you every step of the way. We offer training videos, detailed articles, chat support, and live Zoom sessions—whether you’re setting up the system, troubleshooting, or optimizing your workflow, we’ve got you covered.
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