FunnelCake MD
Marketing Made Delicious, Patient Engagement
Made Delightful.
HIPAA-Compliant. AI-Powered. EMR-Integrated.
Questions? We’re here to help! Contact us at [email protected].
A Phone System That Knows Your Patient
Say goodbye to missed calls, scattered messages, and no-show headaches—all from one HIPAA-compliant platform. Discover how Funnel Cake MD simplifies your practice’s connectivity.
HIPAA Compliant Tools
For Patient Communication
Flexible Hardware Integration: Desk Phone & Softphone Ready
Yealink & VoIP Compatibility: Use our platform with your favorite Yealink handsets or other popular VoIP hardware for a traditional desk experience.
Mobile App Connectivity: Give your team the freedom to manage HIPAA-compliant texts and calls from their mobile devices or home offices.
Seamless Softphone Interface: Make and receive calls directly from your computer browser with full access to patient records during the call.
Why It Matters: Your communication shouldn't be tied to a single desk. Whether your team is in the clinic or working remotely, Funnel Cake MD provides the flexibility to stay connected anywhere.
Smart Context: Know Before You Answer
Instant Screen Pop: The moment the phone rings, the patient's name, age, and upcoming appointment status appear on your dashboard.
One-Click Dialing: Stop misdialing numbers. Click any phone number in a patient's chart to initiate a call instantly.
Seamless Note Taking: Type your clinical or administrative notes in the same window while you are on the call.
Why It Matters: It transforms "Can I get your name and date of birth?" into "Hi Mrs. Smith, are you calling about your appointment next Tuesday?" It builds instant rapport and shaves minutes off every interaction.
Flexible Hardware Integration: Desk Phone & Softphone Ready
Yealink & VoIP Compatibility: Automatically direct inbound calls to the right department or provider, minimizing hold times.
Mobile App Connectivity: Let patients book, reschedule, or cancel appointments using simple voice commands—reducing staff workload.
Seamless Softphone Interface: Make and receive calls directly from your computer browser with full access to patient records during the call.
Why It Matters: Your communication shouldn't be tied to a single desk. Whether your team is in the clinic or working remotely, Funnel Cake MD provides the flexibility to stay connected anywhere.
Automated Engagement: End the "No Show" Cycle
Multi-Channel Reminders: Automatically send appointment confirmations and reminders via SMS or voice to ensure patients show up.
Customizable Follow-Up Sequences: Trigger "Thank You" messages or post-op instructions the moment an appointment is marked as completed.
Two-Way SMS Booking: Let patients confirm or reschedule their visits by simply replying to a text message, updating your calendar instantly.
Why It Matters: No-shows are a major revenue drain. Automation handles the "nudge" so your staff doesn't have to spend hours on manual reminder calls, resulting in a 60% faster response rate.
Smart Context: Know Before You Answer
Instant Screen Pop: The moment the phone rings, the patient's name, age, and upcoming appointment status appear on your dashboard.
One-Click Dialing: Stop misdialing numbers. Click any phone number in a patient's chart to initiate a call instantly.
Seamless Note Taking: Type your clinical or administrative notes in the same window while you are on the call.
Why It Matters: It transforms "Can I get your name and date of birth?" into "Hi Mrs. Smith, are you calling about your appointment next Tuesday?" It builds instant rapport and shaves minutes off every interaction.
Advanced Call Handling & IVR
Custom Menus: Easily build "Press 1 for Scheduling, Press 2 for Nurse" menus to filter calls and reduce front-desk bottlenecks.
Ring Groups: Have the billing line ring only the billing manager's computer, while general inquiries ring the entire front desk.
Visual Voicemail: Read transcriptions of your voicemails or listen to them directly from the patient's timeline.
Why It Matters: It professionalizes your practice. Patients feel like they are calling a sophisticated medical center, not a chaotic back office.
Automated Engagement: End the "No Show" Cycle
Multi-Channel Reminders: Automatically send appointment confirmations and reminders via SMS or voice to ensure patients show up.
Customizable Follow-Up Sequences: Trigger "Thank You" messages or post-op instructions the moment an appointment is marked as completed.
Two-Way SMS Booking: Let patients confirm or reschedule their visits by simply replying to a text message, updating your calendar instantly.
Why It Matters: No-shows are a major revenue drain. Automation handles the "nudge" so your staff doesn't have to spend hours on manual reminder calls, resulting in a 60% faster response rate.
Advanced Call Handling & IVR
Custom Menus: Easily build "Press 1 for Scheduling, Press 2 for Nurse" menus to filter calls and reduce front-desk bottlenecks.
Ring Groups: Have the billing line ring only the billing manager's computer, while general inquiries ring the entire front desk.
Visual Voicemail: Read transcriptions of your voicemails or listen to them directly from the patient's timeline.
Why It Matters: It professionalizes your practice. Patients feel like they are calling a sophisticated medical center, not a chaotic back office.
Communication Suite Pricing
Our VoIP features are available as a flat-rate add-on. For $97/month, you receive the full phone suite, call recording, and IVR builder. (Note: Standard carrier usage rates for minutes apply).
Why It’s Worth It
Eliminate your current $300/month phone bill and replace it with a smarter system that actually integrates with your patient records. It pays for itself in hardware savings alone.
Communication Suite Pricing
Our VoIP features are available as a flat-rate add-on. For $97/month, you receive the full phone suite, call recording, and IVR builder. (Note: Standard carrier usage rates for minutes apply).
Why It’s Worth It
Eliminate your current $300/month phone bill and replace it with a smarter system that actually integrates with your patient records. It pays for itself in hardware savings alone.
Zero Risk, Total Impact
The operational reality of private practice is that the telephone is still the primary gateway for patient care. But an outdated phone system is a bottleneck that frustrates staff and blocks access to care. By connecting your phone lines directly to your patient data, you aren't just saving on hardware costs—you are empowering your staff to have smarter, faster, and more empathetic conversations. Try it risk-free for 14 days to hear the difference for yourself.
Zero Risk, Total Impact
The cost of just one missed appointment or a single lost lead far outweighs the investment in Funnel Cake MD. We are so confident our system will pay for itself that we want you to try it for free for 14 days. By centralizing your messages and automating your follow-ups, you aren’t just saving time—you’re building a more reliable, professional practice that patients trust. Start your trial today to achieve 60% faster response times and give your front desk the "superpowers" they need to deliver exceptional care.
Zero Risk, Total Impact
The operational reality of private practice is that the telephone is still the primary gateway for patient care. But an outdated phone system is a bottleneck that frustrates staff and blocks access to care. By connecting your phone lines directly to your patient data, you aren't just saving on hardware costs—you are empowering your staff to have smarter, faster, and more empathetic conversations. Try it risk-free for 14 days to hear the difference for yourself.
Frequently Asked Questions
What is the soft phone and SMS feature, and how can it benefit my practice?
The soft phone and SMS feature allows you to make and receive calls, send text messages, and manage patient communication all from one HIPAA-compliant platform. It’s flexible, accessible across devices, and customizable to fit your practice’s needs. This ensures you stay connected with patients anytime, anywhere.
Can I use this system on my existing devices?
Yes! The soft phone and SMS feature works on desktops, tablets, and smartphones. No additional hardware is required, making it convenient and cost-effective for you and your team.
Can I add multiple phone numbers to my account?
Absolutely! You can add as many phone numbers as your practice needs. Use different numbers for departments, providers, or specific campaigns to keep everything organized.
Does the system allow call forwarding?
Yes, you can forward calls to a hard line, another team member, or even an external number. This ensures no patient call goes unanswered, even when your team is busy or after hours
Can my team members share access to the phone system?
Definitely! Your team can access and manage calls and SMS collaboratively in real time. Assign calls or messages to specific staff members and track communication to maintain accountability and ensure timely responses.
How does pricing work for the phone and SMS system?
When you sign up, you’ll receive a $10 credit to get started. This credit can be used toward call minutes and SMS messaging.
• Additional minutes and SMS messages come at a nominal cost, so you only pay for what you use.
• You’ll always have complete visibility into your usage through the platform’s dashboard.
How much do additional minutes and SMS messages cost?
Additional minutes and SMS messages are affordably priced:
• Call Minutes: Making Calls - $0.042 per minute, Receiving Calls - $0.0255 per minute
• SMS Messages: SMS - $0.0237 per SMS Segment
Are automated responses and AI features included in this system?
Yes! The basic phone and SMS system includes automated responders for common inquiries, while AI-driven capabilities can be added on an upgraded plan. With AI, you can handle more complex requests, route calls seamlessly, and send personalized follow-ups—all to ensure every patient receives a quick, professional response.
Is this system HIPAA-compliant?
Yes, 100%! The platform is fully HIPAA-compliant, ensuring
that all patient communication is secure and meets healthcare privacy regulations.
How do I monitor my call and SMS usage?
You’ll have access to a detailed dashboard where you can track your usage, costs, and activity in real time. This transparency helps you stay on top of your communication expenses and optimize your practice’s workflow.
How do I get started?
Getting started is easy!
1) Purchase the Foundational Layer Cake Plan for $97.
2) Complete the onboarding process, where we’ll help you set up your phone numbers and preferences.
3) Begin making calls, sending SMS messages, and experience seamless patient communication.
What happens if I run out of credit?
You don’t need to add more funds manually. If your usage exceeds your $10 credit, you’ll simply be billed for any additional amount at our transparent, nominal rates—ensuring uninterrupted communication without surprises.
Can I integrate this system with my existing EMR?
Yes, our upgraded plans offer seamless EMR integration, syncing patient data for efficient, streamlined communication. Please note that EMR integration is not included in the Foundational Layer Cake Plan.
What support is available if I need help?
Our support team is here to guide you every step of the way. We offer training videos, detailed articles, chat support, and live Zoom sessions—whether you’re setting up the system, troubleshooting, or optimizing your workflow, we’ve got you covered.
Frequently Asked Questions
What is the soft phone and SMS feature, and how can it benefit my practice?
The soft phone and SMS feature allows you to make and receive calls, send text messages, and manage patient communication all from one HIPAA-compliant platform. It’s flexible, accessible across devices, and customizable to fit your practice’s needs. This ensures you stay connected with patients anytime, anywhere.
Can I use this system on my existing devices?
Yes! The soft phone and SMS feature works on desktops, tablets, and smartphones. No additional hardware is required, making it convenient and cost-effective for you and your team.
Can I add multiple phone numbers to my account?
Absolutely! You can add as many phone numbers as your practice needs. Use different numbers for departments, providers, or specific campaigns to keep everything organized.
Does the system allow call forwarding?
Yes, you can forward calls to a hard line, another team member, or even an external number. This ensures no patient call goes unanswered, even when your team is busy or after hours
Can my team members share access to the phone system?
Definitely! Your team can access and manage calls and SMS collaboratively in real time. Assign calls or messages to specific staff members and track communication to maintain accountability and ensure timely responses.
How does pricing work for the phone and SMS system?
When you sign up, you’ll receive a $10 credit to get started. This credit can be used toward call minutes and SMS messaging.
• Additional minutes and SMS messages come at a nominal cost, so you only pay for what you use.
• You’ll always have complete visibility into your usage through the platform’s dashboard.
How much do additional minutes and SMS messages cost?
Additional minutes and SMS messages are affordably priced:
• Call Minutes: Making Calls - $0.042 per minute, Receiving Calls - $0.0255 per minute
• SMS Messages: SMS - $0.0237 per SMS Segment
Are automated responses and AI features included in this system?
Yes! The basic phone and SMS system includes automated responders for common inquiries, while AI-driven capabilities can be added on an upgraded plan. With AI, you can handle more complex requests, route calls seamlessly, and send personalized follow-ups—all to ensure every patient receives a quick, professional response.
Is this system HIPAA-compliant?
Yes, 100%! The platform is fully HIPAA-compliant, ensuring
that all patient communication is secure and meets healthcare privacy regulations.
How do I monitor my call and SMS usage?
You’ll have access to a detailed dashboard where you can track your usage, costs, and activity in real time. This transparency helps you stay on top of your communication expenses and optimize your practice’s workflow.
How do I get started?
Getting started is easy!
1) Purchase the Foundational Layer Cake Plan for $97.
2) Complete the onboarding process, where we’ll help you set up your phone numbers and preferences.
3) Begin making calls, sending SMS messages, and experience seamless patient communication.
What happens if I run out of credit?
You don’t need to add more funds manually. If your usage exceeds your $10 credit, you’ll simply be billed for any additional amount at our transparent, nominal rates—ensuring uninterrupted communication without surprises.
Can I integrate this system with my existing EMR?
Yes, our upgraded plans offer seamless EMR integration, syncing patient data for efficient, streamlined communication. Please note that EMR integration is not included in the Foundational Layer Cake Plan.
What support is available if I need help?
Our support team is here to guide you every step of the way. We offer training videos, detailed articles, chat support, and live Zoom sessions—whether you’re setting up the system, troubleshooting, or optimizing your workflow, we’ve got you covered.
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