The soft phone and SMS feature allows you to make and receive calls, send text messages, and manage patient communication all from one HIPAA-compliant platform. It’s flexible, accessible across devices, and customizable to fit your practice’s needs. This ensures you stay connected with patients anytime, anywhere.

Yes! The soft phone and SMS feature works on desktops, tablets, and smartphones. No additional hardware is required, making it convenient and cost-effective for you and your team.

 Absolutely! You can add as many phone numbers as your practice needs. Use different numbers for departments, providers, or specific campaigns to keep everything organized.

Yes, you can forward calls to a hard line, another team member, or even an external number. This ensures no patient call goes unanswered, even when your team is busy or after hours

Definitely! Your team can access and manage calls and SMS collaboratively in real time. Assign calls or messages to specific staff members and track communication to maintain accountability and ensure timely responses.

When you sign up, you’ll receive a $10 credit to get started. This credit can be used toward call minutes and SMS messaging.

• Additional minutes and SMS messages come at a nominal cost, so you only pay for what you use.

• You’ll always have complete visibility into your usage through the platform’s dashboard.

Additional minutes and SMS messages are affordably priced:

• Call Minutes: Making Calls - $0.042 per minute, Receiving Calls - $0.0255 per minute

• SMS Messages: SMS - $0.0237 per SMS Segment

 Yes! The basic phone and SMS system includes automated responders for common inquiries, while AI-driven capabilities can be added on an upgraded plan. With AI, you can handle more complex requests, route calls seamlessly, and send personalized follow-ups—all to ensure every patient receives a quick, professional response.

Yes, 100%! The platform is fully HIPAA-compliant, ensuring

that all patient communication is secure and meets healthcare privacy regulations.

You’ll have access to a detailed dashboard where you can track your usage, costs, and activity in real time. This transparency helps you stay on top of your communication expenses and optimize your practice’s workflow.

Getting started is easy!

1) Purchase the Foundational Layer Cake Plan for $97.

2) Complete the onboarding process, where we’ll help you set up your phone numbers and preferences.

3) Begin making calls, sending SMS messages, and experience seamless patient communication.

You don’t need to add more funds manually. If your usage exceeds your $10 credit, you’ll simply be billed for any additional amount at our transparent, nominal rates—ensuring uninterrupted communication without surprises.

Yes, our upgraded plans offer seamless EMR integration, syncing patient data for efficient, streamlined communication. Please note that EMR integration is not included in the Foundational Layer Cake Plan.

Our support team is here to guide you every step of the way. We offer training videos, detailed articles, chat support, and live Zoom sessions—whether you’re setting up the system, troubleshooting, or optimizing your workflow, we’ve got you covered.