Marketing Made Delicious, Patient Engagement
Made Delightful.
HIPAA-Compliant. AI-Powered. EMR-Integrated.
Questions? We’re here to help! Contact us at [email protected].
Stay Connected Anywhere with a Smart Softphone & SMS
AI-powered phone system: Stay connected, streamline communication, and automate patient interactions.
HIPAA Compliant Tools
For Patient Communication
The Problem—Outdated Phone Systems Aren’t Cutting It
Are These Challenges Holding Your Practice Back?
Patients struggling to reach you because of limited phone access.
Missed opportunities due to inflexible call routing.
Team members unable to collaborate on patient communication.
A lack of centralized control over how calls and messages are handled.
Funnel Cake MD’s AI tools ensure seamless, efficient patient interactions
Why Choose a Soft Phone
with SMS?
A Modern Phone System for Modern Practices
Our AI-powered softphone and SMS keep your practice connected and responsive."
Flexible Calling & SMS on Desktop, Tablet, or Smartphone
Custom Numbers: Manage departments, campaigns & providers in one system.
Team Access: Collaborate on calls and texts to never miss a message.
Smart Forwarding: Easily route calls to hard lines or team members.
Total Control Over Your
Communication
Customizable Call Logic to Fit Your Workflow
Call Routing: Forward calls by time, staff availability, or patient needs.
Prioritize Care: Route important calls to the right team member instantly.
Centralized Messaging: Securely store and manage all patient SMS in one place.
AI-Enhanced Logic for Smarter Routing
Instantly identify and prioritize urgent calls or messages for quicker response times.
AI-Powered Routing: Automatically direct messages to the right team or department.
Collaboration Made Simple
Empower Your Team with Shared Access
Unified Communication: Collaborate in real-time to manage calls and texts.
Confident Delegation: Assign calls and messages for timely patient responses.
Enhance Accountability: Track responses and follow-ups for seamless care.
⭐️⭐️⭐️⭐️⭐️
“Shared access has empowered our team! Now, we can collaborate seamlessly, manage calls and messages together, and ensure every patient gets the attention they need. It’s a game-changer for efficiency and teamwork!”
Dr. Mittal Team - Direct Primary Care
Benefits of Soft Phone & SMS
for Your Practice
Convenience
Without Compromise
Manage practice communication from anywhere—ideal for remote teams.
Eliminate the need for costly hard lines and bulky equipment.
Scale your system by adding numbers or users as your practice grows.
Patient-Centric Communication
Provide patients with a direct line to their care team via SMS or phone.
Improve response times with automated message routing and follow-ups powered by AI.
Ensure HIPAA compliance with secure messaging and call encryption.
Cost-Effective
& Efficient
Free up your team to focus on higher-value tasks.
Free up your team to focus on higher-value tasks.
Boost retention & reduce no-shows with automated patient engagement.
The Power of AI in Communication
How AI Enhances Your Communication System
AI-Driven Call and Message Handling
AI auto-categorizes calls and messages for faster responses.
Smart routing connects patients to the right team instantly.
AI suggests pre-written replies to save your team time.
Automation ThatFeels Personal
AI creates personalized reminders, follow-ups, and educational messages.
Dynamically adjust responses based on patient behavior or communication history.
Strengthen patient relationships with AI-driven insights and trends.
Always Learning, Always Improving
AI tools adapt over time to better meet your practice’s unique communication needs.
Use actionable data to refine your workflows and boost efficiency.
Example Use Cases
for AI in Your Phone System
AI instantly suggests available slots when a patient requests rescheduling.
AI texts missed callers for assistance, reducing frustration & capturing leads.
AI detects urgency in a message and prioritizes it for immediate attention by your team.
Transform Your
Communication Today!
Harness the power of soft phone, SMS, and AI to create a seamless,
patient-focused communication system. Funnel Cake MD
makes it easy to stay connected, secure, and efficient.
Frequently Asked Questions
What is the soft phone and SMS feature, and how can it benefit my practice?
The soft phone and SMS feature allows you to make and receive calls, send text messages, and manage patient communication all from one HIPAA-compliant platform. It’s flexible, accessible across devices, and customizable to fit your practice’s needs. This ensures you stay connected with patients anytime, anywhere.
Can I use this system on my existing devices?
Yes! The soft phone and SMS feature works on desktops, tablets, and smartphones. No additional hardware is required, making it convenient and cost-effective for you and your team.
Can I add multiple phone numbers to my account?
Absolutely! You can add as many phone numbers as your practice needs. Use different numbers for departments, providers, or specific campaigns to keep everything organized.
Does the system allow call forwarding?
Yes, you can forward calls to a hard line, another team member, or even an external number. This ensures no patient call goes unanswered, even when your team is busy or after hours
Can my team members share access to the phone system?
Definitely! Your team can access and manage calls and SMS collaboratively in real time. Assign calls or messages to specific staff members and track communication to maintain accountability and ensure timely responses.
How does pricing work for the phone and SMS system?
When you sign up, you’ll receive a $10 credit to get started. This credit can be used toward call minutes and SMS messaging.
• Additional minutes and SMS messages come at a nominal cost, so you only pay for what you use.
• You’ll always have complete visibility into your usage through the platform’s dashboard.
How much do additional minutes and SMS messages cost?
Additional minutes and SMS messages are affordably priced:
• Call Minutes: Making Calls - $0.042 per minute, Receiving Calls - $0.0255 per minute
• SMS Messages: SMS - $0.0237 per SMS Segment
Are automated responses and AI features included in this system?
Yes! The basic phone and SMS system includes automated responders for common inquiries, while AI-driven capabilities can be added on an upgraded plan. With AI, you can handle more complex requests, route calls seamlessly, and send personalized follow-ups—all to ensure every patient receives a quick, professional response.
Is this system HIPAA-compliant?
Yes, 100%! The platform is fully HIPAA-compliant, ensuring
that all patient communication is secure and meets healthcare privacy regulations.
How do I monitor my call and SMS usage?
You’ll have access to a detailed dashboard where you can track your usage, costs, and activity in real time. This transparency helps you stay on top of your communication expenses and optimize your practice’s workflow.
How do I get started?
Getting started is easy!
1) Purchase the Foundational Layer Cake Plan for $97.
2) Complete the onboarding process, where we’ll help you set up your phone numbers and preferences.
3) Begin making calls, sending SMS messages, and experience seamless patient communication.
What happens if I run out of credit?
You don’t need to add more funds manually. If your usage exceeds your $10 credit, you’ll simply be billed for any additional amount at our transparent, nominal rates—ensuring uninterrupted communication without surprises.
Can I integrate this system with my existing EMR?
Yes, our upgraded plans offer seamless EMR integration, syncing patient data for efficient, streamlined communication. Please note that EMR integration is not included in the Foundational Layer Cake Plan.
What support is available if I need help?
Our support team is here to guide you every step of the way. We offer training videos, detailed articles, chat support, and live Zoom sessions—whether you’re setting up the system, troubleshooting, or optimizing your workflow, we’ve got you covered.
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