FunnelCake MD
Marketing Made Delicious, Patient Engagement
Made Delightful.
HIPAA-Compliant. AI-Powered. EMR-Integrated.
Questions? We’re here to help! Contact us at [email protected].
One Inbox. Zero Missed Opportunities
Stop logging into five different apps. Manage SMS, Facebook, Instagram, Google Chat, and Email from one HIPAA-compliant dashboard.
One Inbox. Zero Missed Opportunities.
Stop logging into five different apps. Manage SMS, Facebook, Instagram, Google Chat, and Email from one HIPAA-compliant dashboard.
HIPAA Compliant Tools
For Patient Communication
The Unified Inbox: From Chaos to Order
All Channels, One Stream: View and reply to Facebook Messages, Instagram DMs, Google Business Chats, SMS, and Emails in a single window.
Patient Context: See the patient's full history alongside their message, so your staff always knows who they are talking to.
Staff Collision Detection: See in real-time if another staff member is already replying to a message to avoid double-work or confusion.
Why It Matters: Your staff shouldn't need a password manager just to check messages. By consolidating inboxes, you reduce screen fatigue and ensure no patient request gets lost in the shuffle.
Missed Call Text-Back: Your 24/7 Safety Net
Instant Response: The moment a call goes to voicemail, the system sends a polite, customizable text message engaging the patient.
Lead Capture: Turn a "hang up" into a text conversation that can be handled asynchronously when your staff is free.
After-Hours Triage: Set different auto-responses for lunch breaks, weekends, or holidays.
Why It Matters: In our digital age, a patient who doesn't get an answer calls the next clinic on the list. This feature acts as an automated "receptionist" that ensures you never lose a new patient simply because the phone line was busy.
The Unified Inbox: From Chaos to Order
All Channels, One Stream: View and reply to Facebook Messages, Instagram DMs, Google Business Chats, SMS, and Emails in a single window.
Patient Context: See the patient's full history alongside their message, so your staff always knows who they are talking to.
Staff Collision Detection: See in real-time if another staff member is already replying to a message to avoid double-work or confusion.
Why It Matters: Your staff shouldn't need a password manager just to check messages. By consolidating inboxes, you reduce screen fatigue and ensure no patient request gets lost in the shuffle.
Web Chat That Actually Works
Text-Based Logic: unlike old-school live chat that disconnects when the user leaves the page, our widget starts an SMS conversation.
Mobile Freedom: Patients can leave your website and carry on the conversation via text, increasing engagement rates by over 80%.
HIPAA Secure: Collect initial inquiries safely and move sensitive discussions to our secure portal instantly.
Why It Matters: Patients often have quick questions ("Do you take Blue Cross?" or "Are you open Fridays?"). Removing friction here builds immediate trust and speeds up the booking process.
Missed Call Text-Back: Your 24/7 Safety Net
Instant Response: The moment a call goes to voicemail, the system sends a polite, customizable text message engaging the patient.
Lead Capture: Turn a "hang up" into a text conversation that can be handled asynchronously when your staff is free.
After-Hours Triage: Set different auto-responses for lunch breaks, weekends, or holidays.
Why It Matters: In our digital age, a patient who doesn't get an answer calls the next clinic on the list. This feature acts as an automated "receptionist" that ensures you never lose a new patient simply because the phone line was busy.
Team Collaboration & Assignments
Ticket System Logic: Assign complex billing questions to the billing manager and clinical questions to the nurse.
Internal Notes: Staff can leave private notes on a conversation thread (e.g., "Spoke to Dr. Smith, approved for refill") that the patient cannot see.
Mobile App Access: Manage the practice inbox securely from your smartphone without giving out your personal number.
Why It Matters: Medicine is a team sport. Your communication software should facilitate delegation, not hinder it.
Web Chat That Actually Works
Text-Based Logic: unlike old-school live chat that disconnects when the user leaves the page, our widget starts an SMS conversation.
Mobile Freedom: Patients can leave your website and carry on the conversation via text, increasing engagement rates by over 80%.
HIPAA Secure: Collect initial inquiries safely and move sensitive discussions to our secure portal instantly.
Why It Matters: Patients often have quick questions ("Do you take Blue Cross?" or "Are you open Fridays?"). Removing friction here builds immediate trust and speeds up the booking process.
Team Collaboration & Assignments
Ticket System Logic: Assign complex billing questions to the billing manager and clinical questions to the nurse.
Internal Notes: Staff can leave private notes on a conversation thread (e.g., "Spoke to Dr. Smith, approved for refill") that the patient cannot see.
Mobile App Access: Manage the practice inbox securely from your smartphone without giving out your personal number.
Why It Matters: Medicine is a team sport. Your communication software should facilitate delegation, not hinder it.
Messenger Suite Pricing
Our Unified Messenger features are available as a flat-rate add-on. For $97/month, you receive unlimited users, unlimited contacts, and the full "Missed Call Text-Back" system. Start your 14-day free trial today.
Why It’s Worth It
A single new patient consultation often covers the cost of this tool for several months. More importantly, it buys back your staff's sanity.
Messenger Suite Pricing
Our Unified Messenger features are available as a flat-rate add-on. For $97/month, you receive unlimited users, unlimited contacts, and the full "Missed Call Text-Back" system. Start your 14-day free trial today.
Why It’s Worth It
A single new patient consultation often covers the cost of this tool for several months. More importantly, it buys back your staff's sanity.
Transform Your Practice with Streamlined Triage
The cost of a fragmented communication system isn't just lost revenue—it's the erosion of your team's efficiency and your patients' trust. By unifying your channels and automating your safety nets, you aren't just answering messages—you are building a responsive, professional environment where no patient is ever left unheard. Try it risk-free for 14 days to give your staff the clarity and tools they deserve.
Zero Risk, Total Impact
The cost of just one missed appointment or a single lost lead far outweighs the investment in Funnel Cake MD. We are so confident our system will pay for itself that we want you to try it for free for 14 days. By centralizing your messages and automating your follow-ups, you aren’t just saving time—you’re building a more reliable, professional practice that patients trust. Start your trial today to achieve 60% faster response times and give your front desk the "superpowers" they need to deliver exceptional care.
Transform Your Practice with Streamlined Triage
The cost of a fragmented communication system isn't just lost revenue—it's the erosion of your team's efficiency and your patients' trust. By unifying your channels and automating your safety nets, you aren't just answering messages—you are building a responsive, professional environment where no patient is ever left unheard. Try it risk-free for 14 days to give your staff the clarity and tools they deserve.
Frequently Asked Questions
What is the soft phone and SMS feature, and how can it benefit my practice?
The soft phone and SMS feature allows you to make and receive calls, send text messages, and manage patient communication all from one HIPAA-compliant platform. It’s flexible, accessible across devices, and customizable to fit your practice’s needs. This ensures you stay connected with patients anytime, anywhere.
Can I use this system on my existing devices?
Yes! The soft phone and SMS feature works on desktops, tablets, and smartphones. No additional hardware is required, making it convenient and cost-effective for you and your team.
Can I add multiple phone numbers to my account?
Absolutely! You can add as many phone numbers as your practice needs. Use different numbers for departments, providers, or specific campaigns to keep everything organized.
Does the system allow call forwarding?
Yes, you can forward calls to a hard line, another team member, or even an external number. This ensures no patient call goes unanswered, even when your team is busy or after hours
Can my team members share access to the phone system?
Definitely! Your team can access and manage calls and SMS collaboratively in real time. Assign calls or messages to specific staff members and track communication to maintain accountability and ensure timely responses.
How does pricing work for the phone and SMS system?
When you sign up, you’ll receive a $10 credit to get started. This credit can be used toward call minutes and SMS messaging.
• Additional minutes and SMS messages come at a nominal cost, so you only pay for what you use.
• You’ll always have complete visibility into your usage through the platform’s dashboard.
How much do additional minutes and SMS messages cost?
Additional minutes and SMS messages are affordably priced:
• Call Minutes: Making Calls - $0.042 per minute, Receiving Calls - $0.0255 per minute
• SMS Messages: SMS - $0.0237 per SMS Segment
Are automated responses and AI features included in this system?
Yes! The basic phone and SMS system includes automated responders for common inquiries, while AI-driven capabilities can be added on an upgraded plan. With AI, you can handle more complex requests, route calls seamlessly, and send personalized follow-ups—all to ensure every patient receives a quick, professional response.
Is this system HIPAA-compliant?
Yes, 100%! The platform is fully HIPAA-compliant, ensuring
that all patient communication is secure and meets healthcare privacy regulations.
How do I monitor my call and SMS usage?
You’ll have access to a detailed dashboard where you can track your usage, costs, and activity in real time. This transparency helps you stay on top of your communication expenses and optimize your practice’s workflow.
How do I get started?
Getting started is easy!
1) Purchase the Foundational Layer Cake Plan for $97.
2) Complete the onboarding process, where we’ll help you set up your phone numbers and preferences.
3) Begin making calls, sending SMS messages, and experience seamless patient communication.
What happens if I run out of credit?
You don’t need to add more funds manually. If your usage exceeds your $10 credit, you’ll simply be billed for any additional amount at our transparent, nominal rates—ensuring uninterrupted communication without surprises.
Can I integrate this system with my existing EMR?
Yes, our upgraded plans offer seamless EMR integration, syncing patient data for efficient, streamlined communication. Please note that EMR integration is not included in the Foundational Layer Cake Plan.
What support is available if I need help?
Our support team is here to guide you every step of the way. We offer training videos, detailed articles, chat support, and live Zoom sessions—whether you’re setting up the system, troubleshooting, or optimizing your workflow, we’ve got you covered.
Frequently Asked Questions
What is the soft phone and SMS feature, and how can it benefit my practice?
The soft phone and SMS feature allows you to make and receive calls, send text messages, and manage patient communication all from one HIPAA-compliant platform. It’s flexible, accessible across devices, and customizable to fit your practice’s needs. This ensures you stay connected with patients anytime, anywhere.
Can I use this system on my existing devices?
Yes! The soft phone and SMS feature works on desktops, tablets, and smartphones. No additional hardware is required, making it convenient and cost-effective for you and your team.
Can I add multiple phone numbers to my account?
Absolutely! You can add as many phone numbers as your practice needs. Use different numbers for departments, providers, or specific campaigns to keep everything organized.
Does the system allow call forwarding?
Yes, you can forward calls to a hard line, another team member, or even an external number. This ensures no patient call goes unanswered, even when your team is busy or after hours
Can my team members share access to the phone system?
Definitely! Your team can access and manage calls and SMS collaboratively in real time. Assign calls or messages to specific staff members and track communication to maintain accountability and ensure timely responses.
How does pricing work for the phone and SMS system?
When you sign up, you’ll receive a $10 credit to get started. This credit can be used toward call minutes and SMS messaging.
• Additional minutes and SMS messages come at a nominal cost, so you only pay for what you use.
• You’ll always have complete visibility into your usage through the platform’s dashboard.
How much do additional minutes and SMS messages cost?
Additional minutes and SMS messages are affordably priced:
• Call Minutes: Making Calls - $0.042 per minute, Receiving Calls - $0.0255 per minute
• SMS Messages: SMS - $0.0237 per SMS Segment
Are automated responses and AI features included in this system?
Yes! The basic phone and SMS system includes automated responders for common inquiries, while AI-driven capabilities can be added on an upgraded plan. With AI, you can handle more complex requests, route calls seamlessly, and send personalized follow-ups—all to ensure every patient receives a quick, professional response.
Is this system HIPAA-compliant?
Yes, 100%! The platform is fully HIPAA-compliant, ensuring
that all patient communication is secure and meets healthcare privacy regulations.
How do I monitor my call and SMS usage?
You’ll have access to a detailed dashboard where you can track your usage, costs, and activity in real time. This transparency helps you stay on top of your communication expenses and optimize your practice’s workflow.
How do I get started?
Getting started is easy!
1) Purchase the Foundational Layer Cake Plan for $97.
2) Complete the onboarding process, where we’ll help you set up your phone numbers and preferences.
3) Begin making calls, sending SMS messages, and experience seamless patient communication.
What happens if I run out of credit?
You don’t need to add more funds manually. If your usage exceeds your $10 credit, you’ll simply be billed for any additional amount at our transparent, nominal rates—ensuring uninterrupted communication without surprises.
Can I integrate this system with my existing EMR?
Yes, our upgraded plans offer seamless EMR integration, syncing patient data for efficient, streamlined communication. Please note that EMR integration is not included in the Foundational Layer Cake Plan.
What support is available if I need help?
Our support team is here to guide you every step of the way. We offer training videos, detailed articles, chat support, and live Zoom sessions—whether you’re setting up the system, troubleshooting, or optimizing your workflow, we’ve got you covered.
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