All-in-One Messenger for Effortless Patient Conversations

Engage patients across social media, Google, and your website—managed in one AI-powered, HIPAA-compliant platform. Respond in real-time while AI streamlines workflows.

HIPAA Compliant Tools

For Patient Communication

Why Centralized Messaging Matters

Stop Juggling Platforms

With Funnel Cake MD, you can manage every conversation from one easy-to-use dashboard.

No more switching between social media, web chat, and other platforms to track patient inquiries.

Here’s What You Can Do

  • Respond to Social Media Messages: Facebook, Instagram, and more—all in one place.

  • Manage Google My Business Chats: Turn those “Contact Us” messages into booked appointments effortlessly.

  • Engage with Web Chat Visitors: Convert website visitors into patients with instant responses, even after hours.

Centralization Efficiency

  • Keep track of every conversation without losing patient inquiries.

  • Collaborate with your team to ensure timely responses.

  • Monitor and optimize all patient communication from a single dashboard.

AI That Works For You

Let AI handle the repetitive tasks while you focus on patient care.

Automated Excellence

  • Smart Auto-Replies: Respond instantly to FAQs or after-hours inquiries with AI-generated messages.

  • Message Categorization: AI analyzes incoming messages, routing them to the appropriate team member.

  • Proactive Engagement: Use AI to suggest follow-ups, answer common questions, and recommend next steps for patients.

Enhanced Efficiency

  • AI instantly replies to Google My Business inquiries with a scheduling link."

  • AI auto-replies to insurance inquiries with a link to your info page.

  • A visitor to your website’s chat asks about services, and AI provides personalized recommendations based on their inquiry.

 Supported Channels

Funnel Cake MD connects seamlessly with

Social Media

Manage messages from Facebook, Instagram, and more.

Google My Business

Respond to inquiries directly from your business listing.

Web Chat

Engage visitors with live or automated chat from your practice website.

SMS and Email

Pair messenger communication with SMS and email to build a cohesive strategy.

Every Message in One Place

No matter where a patient contacts you, their message will show up in your unified inbox, giving

you the full picture of your interactions.

 Delight Patients with Instant Engagement

Why Patients Love It

  • Quick Responses: No more waiting hours (or days) for a reply.

  • Consistency Across Channels: Patients get the same great experience whether they reach out on Facebook or your website.

  • Personalized Care: AI tailors interactions, making every patient feel heard and valued.

How It Works?

Connect Your Channels

Sync your social media, Google My Business, and web chat accounts with Funnel Cake MD.

Manage in One Dashboard

View and respond to all patient messages in one place, whether they come from Facebook, your website, or Google My Business.

Automate with AI

Set up auto-replies, FAQs, and intelligent workflows that keep patients engaged—even when you’re not available.

Grow Your Practice

Convert more inquiries into patients by responding faster, following up smarter, and making every interaction delightful.

Pricing

Affordable Messaging for Every Practice

Unlimited Channels

Connect as many social media, web chat, and business accounts as you need.

Generous Starter Credits

Get started with $10 of messaging credits for automated responses and AI usage.

Nominal Usage Fees

Only pay a small fee for AI-enhanced messages beyond your included credits.

Exact pricing varies by usage—contact us to customize a plan that works for your practice!

Manage all your communication channels in one place, delight patients

with instant responses, and

let AI take your engagement to the next level.

Ready to Simplify Your Patient Messaging?

Frequently Asked Questions

What messaging platforms can Funnel Cake MD integrate with?

A: Our platform integrates seamlessly with all the major messaging channels, including:

• Social media platforms like Facebook and Instagram • Google My Business messaging

• Web chat for your practice website

• SMS and email for a comprehensive communication strategy

All messages are synced into one centralized dashboard for easy management.

Is this platform HIPAA-compliant?

A: Yes! Every message sent and received through Funnel Cake

MD is encrypted and HIPAA-compliant, ensuring patient data remains secure and private.

How does the centralized dashboard work?

Our unified dashboard brings all patient communication into one place. Whether a message comes from Facebook,

Google My Business, or your website’s chat, you can view and respond to it without switching platforms.

You can also assign conversations to team members and track patient interaction history.

Can I automate responses to patient inquiries?

Absolutely! Funnel Cake MD includes smart auto-reply features powered by AI. Use them to:

• Respond instantly to FAQs, like office hours or services offered.

• Route inquiries to the right team member or department.

• Handle after-hours messages with personalized, automated responses.

How does AI improve my messaging system?

 Our AI tools streamline and enhance your messaging:

• Auto-Reply Assistance: Quickly respond to common questions without lifting a finger.

• Message Categorization: AI analyzes incoming inquiries and routes them appropriately.

• Proactive Follow-Ups: Suggests next steps for ongoing patient conversations.

• Personalized Recommendations: Delivers customized replies that align with patient inquiries.

Can I track all communication history with patients?

Yes! The platform maintains a full record of all patient interactions—whether they happened

via chat, social media, SMS, or email. This ensures you have a complete view

of your patient communication history.

How can this help my team collaborate on messaging?

Funnel Cake MD allows team members to share access to the messaging dashboard, assign conversations, and track responses. This ensures no patient inquiry falls through the cracks, even during busy periods.

Does the web chat feature work after hours?

Yes! The web chat feature includes AI-powered auto-responses for after-hours inquiries,

ensuring patients receive timely replies even when your office is closed. You can also set up workflows to follow up on these inquiries the next day.

How much does it cost to use the messenger and chat features?

 Here’s how our pricing works:

• Starter Credit: Get $10 worth of free messaging credits to get started.

• Nominal Usage Fees: After your credits are used, additional

AI-enhanced messages and auto-responses are charged at a small fee per message.

• Custom Plans: We offer flexible pricing based on your practice’s messaging needs—contact us to learn more!

How do I set up Funnel Cake MD for my practice?

Getting started is easy:

1. Connect your messaging channels (social media, Google My Business, and web chat).

2. Customize your auto-replies and workflows.

3. Start managing all your patient inquiries from one secure dashboard.

Our onboarding team is here to guide you every step of the way!

What happens if I exceed my $10 starter credit?

You can continue using the platform with nominal fees for additional messages.

We’ll always notify you about your usage, and you can easily add more credits or upgrade to a larger plan as your practice grows.

What support is available if I have questions or issues?

We provide full support via email, chat, and phone. Whether you’re setting

up the system, troubleshooting, or optimizing your workflows, our team is ready to help.

Questions? We’re here to help! Contact us at [email protected].

©2025 Funnel Cake MD